4/10 - Razoável
9 de janeiro de 2014
Disappointing and not honest team
From the beginning, the team creates difficulties to take advantage. That's the impression. They refused to provide a map , and every time we asked for some orientation, for example , how to get to the medina (it was just one street turn right), they said we will lost and give us a card from the guide that we should hired. The worst was that we made the booking online with credit cards. When we went to pay the bill, they refused to accept credit cards and said that the machine was broken. We said we did not have cash and they told us to go to a machine. We argued with the manager that we booked with cards, and they could not change the form of payment and should have warned us upon arrival. After more than 1 hour of arguments, including the offense that as a woman I should talk less, and another related to my nationality, they said they would accept the cards (the machine was not broken) but will include in the daily rate, plus 10% tax, plus 5 % tax to cover the credit card, even these taxes are already included in the daily rate. As we were tired and did not want to ruin our trip, we paid, but strongly not recommend this hotel.
Luciana
Avaliação de hóspede verificada da Expedia
