Title: “Galaxy Hotel: Where Four Stars Are as Real as Unicorns”
Booked the Galaxy Hotel expecting a four-star experience, but it turns out, their four stars are as real as Bigfoot. Hotels.com promised a “pay at the property” option, valet parking, and a rooftop bar. What did I get? A chuckling owner, employee parking as my “exclusive valet spot,” and a rooftop bar that’s as invisible as the WiFi signal.
Their excuse? “We opened early for the hurricane!” Ah, yes, nothing like rushing to open without amenities, then expecting guests to be impressed. No bar, no restaurant, no WiFi that actually works. After two calls to the front desk about the TV, I was assured maintenance would come. Spoiler alert: maintenance is as elusive as their advertised pool and spa.
The bed linens felt closer to discount motel than four-star hotel, and when I asked to speak to the manager, it took her a casual 30 minutes to show up. Meanwhile, the owner admitted that, yes, the third-party sites list amenities they don’t have—his defense being “It doesn’t say they’re open.” By that logic, they might as well advertise unicorn rides and live concerts.
To their credit, the young lady at the front desk was a gem, and she deserves a bonus for dealing with this galaxy-sized mess. The Galaxy Hotel is a stellar example of false advertising—if you’re looking for a fictional four-star, this is your place. Otherwise, save your sanity, your hotspot data, and your vacation by booking literally anywhere else.