I have been staying at this location for 12 years off and on. I understand the new concept of the Birchy. It would be helpful if your cleaning staff knew how many nights the next guest were staying. We checked in for a 4 night stay for 2 people and have two bath towels and 2 coffee pods with no daily service. Went over to the main building to get towels, coffee and it was not stocked, Ian was nice enough to have someone bring towels for the rest of our stay.
Supply more garbage bags for a longer stay, we went and bought garbage bags for the room.
More hooks and shelves in bathroom, and the shower, there is no place to put soap or shampoo etc… chairs in rooms to sit on. The beds are very high, very soft. We ended up rotating the mattress, made a small difference, put your beds on a rotation schedule as they should be. Outdoor lighting should be changed with the seasons, 10pm in the fall it is pitch black, 7am same. It’s a good concept, just needs tweaking for guest use.
Please mention in the amenities that in fall that the fire pits, grills are not available.