2/10 - Insatisfatório
17 de fevereiro de 2025
Horrible Experience at Woodspring Suites
Upon check-in the front desk clerk was trying to charge us, even though we pre-paid. We got to our room and the carpet in the hallway at both our door enterance and two of our neighboring rooms was filthy with debris, crumbs, a fake nail, and looked to be floor sweepings. Once inside discovered NO toilet paper, kleenex, shampoo, conditioner, blow dryer, hand towels, only 1 bar of soap, no iron...the kitchen was completely empty of any utensils, glasses, dishes or supplies. The bedspread had stains. When I went to tell the front desk clerk, he apologized and handed me roll of toilet paper and 2 hand towels. When I asked about the shampoo, etc..he said he would check it out - we never got it. If it wasn't so late at night and no refundable we would have left! The elevator and hallway had a foul smell - We will never stay at another hotel in this chain (Woodspring Suites) this location was in Lacey/Olympia, WA and had a good 7.4 rating...this was one of two of our worst hotel stays ever! Would NOT RECOMMEND!
What is stated on their brochure is totally false for what we experienced!
Wendy
Wendy, viagem de 1 diária
Avaliação de hóspede verificada da Hoteis.com