This is our third time staying at spiski palace , this time we had to go to reception & luggage storage which was not at the hotel as it was on previous visits but was a half hour walk, had I known this I would not have booked here , our room was ok but didn’t have a couch or armchairs so was uncomfortable if spending time in your apartment hard chair or bed although they did say the sofa bed bedding was In the sofa we had no sofa , we had two bath towels for mon -fri no hand towels no towel change , the apartment area was very noisy loud music , deliveries late & early , if you break the quiet time 10pm -6am you will be charged 600plz but we had to listen to loud music & guest returning at two fifteen in the morning who were very loud , spiski palace is advertised as a four star luxurious hotel with breakfast option it is not four star at best three star & after three visits I’ve yet to be told about breakfast option or where the dining area is , I won’t be back to spiski palace love the location but this time it was so noisy & having reception half an hour away isn’t suitable