Mirage in name, mirage in nature. When we arrived we were told there was no booking, then when we pointed out we were expecting an apartment, not a room, we were told we’d have to pay extra. Then we showed them a copy of our booking, they admitted that the apartment had a plumbing problem and was not available. They put us in a terrible room with a broken shower door and missing toilet seat. Room hadn’t been cleaned properly. We complained and were moved the next day to an apartment (not the one we booked) but it had a bath/shower. We had specified a separate shower, so we had to make the best of it. We were in Lecce for 3 days and the accommodation left a sour taste. One staff member was helpful but the one who checked us in was terrible.