Short version: We found 3 spiders plus some small bugs in our hotel room in the ground floor, the Manager said they were fully booked and refused to give me a refund even partially for the next night.
He even said that Spiders are not a problem of Venice, but from Brazil or Mexico.
Total neglect which the fact I had aracnofobia and couldn't sleep until I booked another place at 2am! So sad about this experience and regret for having booked here.
Full version:
Decided to do a last minute trip to Venice and spend the weekend, what an disaster! Since was last minute and high season the hotel prices were pretty high, but I always had good experiences in Venice.
At the beggining, things were okay, the manager tried to tell us about Venice and give us some suggestions and told us to come back at 3pm (Check-in time), we went shopping and came back at 6pm or so, the manager put us in a Room in the ground floor just on the corner.
The bathroom was tiny and the room different from the ones in the pictures, but we didn't think much, just wanted to rest and go for dinner...
After that my gf saw a spider crawling near our things (I have aracnofobia) so this was kinda a big deal for me, I tried to get over it, went out and when we got back she found and killed another one and saw another behind the Aircon... At that point I couldn't even stay on the room, was leaving to walk every 10 minutes at 1am... Asked help for some friends and booked another hotel in S.Marco.