4/10 - Razoável
22 de março de 2025
Not Jumeirah's standard
The lady at the check-in counter insisted on not accepting Hotels confirmation and that we should contact Hotels to provide us with a booking # that starts with 25. Initially she refused to look for our booking by my husband's name, then she said that there is no booking with our name. After some time of waiting, she allocated the booking in their system.
Our booking was a deluxe suite. Before booking, we called the hotel and asked about the possibility to be in tower 1. They confirmed that all deluxe suites are in tower 1. However, we were given a suite in tower 3. Another disappointment was the suite is not matching the one displayed online. The living room was supposed to be wide and have 2 sofas. However, it was so small with 1 sofa only.
We approached the duty manager, and informed him with all our concerns. He promised to get back to us, but we didn't hear back during the 3 nights stay we were there.
This is definitely not Jumeirah's standard.
Maryam
Maryam, viagem em família de 3 diárias
Avaliação de hóspede verificada da Hoteis.com
