4/10 - Razoável
2 de mar. de 2025
Damp towels, missing bedding, poor responsiveness
Recently stayed in Le Merrill - Vieux Montreal in a 3 queen bed unit. Unfortunately, there were some issues on arrival including a poor smell in the unit, the towels were damp, and one of the beds was missing bedding. We also found that one of the bed frames was missing many supporting planks. The most unfortunate part of our stay was that the host was entirely unhelpful in these matters. We reached out to them immediately upon check in to identify the issues. They repeatedly ignored my request about providing the missing bedding and made no attempts to get us fresh towels. After spending the first night cold due to the host not providing the missing bedding we reached out again to the host. Once it was clear that the host would be ignoring our request again, and would not be getting us the missing bedding for the second night we had to go purchase blankets ourselves. They offered no amount of financial compensation for the poor service and missing amenities, and did not compensate us for the blankets.
I tend not to leave poor reviews unless it is really earned and in this case it certainly was. The location was good however that was the lone positive factor in my rating. This was extremely poor customer service.
Alex
Alex, viagem de 3 diárias
Avaliação de hóspede verificada da Hoteis.com
