One of the worst stays I’ve had while visiting Branson. Been taking my family for years. Been to many different hotels. Even stayed in this building when it was The Raddison. Arrived a little before 5 and was told my double queen room was not ready. It was supposed to be ready at 4. Not a major deal, it happens! Just a little bit of an inconvenience. Tried to get another room, said nothing was available. They said my room would be ready soon. Waited 30 minutes, room still wasn’t available. I talked with a different person and they said a double queen was available at that time. So I took that. Still the same price as “updated double queen” room. Since they downgraded us to a smaller room, I asked for a rollaway bed. They said they would send one up. Waited 30 minutes, called again, and never got a bed. Finally left for dinner. Got back, called again about a bed. Said they would send one up, waited 30 more minutes. Called again, was told they were out and there was nothing they could do.
Overall, terrible stay. Spent over $100 on an “Updated Double Queen Room” and ended up spending over $100 on an outdated double full room, with a leaky shower, broken curtain, and broke closet.