The hotel is nice and really has big rooms with amazing view, hot water, good furniture and well decorated. The staff the day we arrived and the second day was pretty fine, but the check out's day we felt a little outraged and embarreced with the reception's lady, when closing the bill she just asked the housekeeping to check the tv (if still there). Anyway, it was not in my plan to carry a flat tv under my arm in my travel through Italy. And according the big storms these days, we didn't have elevators, at the time of going down the stairs, just for security. But I really recommend the hotel anyway cause it really worths. Very fine and calm place. I liked much.