We had booked a room months before (and we paid in advance for the flat value!) But upon arriving the air conditioner was broken (it was in July, in the mid summer of Italy) and they relocated us to a new smaller room, quite inferior and without the view we had paid. The management was dishonest all the time: the first step was to send in a fan for the original room, which we did not agree, the second action was to send us to a room in a B & B next door, on the same property, which we had to accept by lack of choice (the third option was to stay on the street being that we had already paid our reservation in advance). At the end of the second and last night we were intimidated (even using security for that) to sign any paper because if we did not we would not have access to the room that we were relocated to (and where all our belongings were), doing it truculently, intimidating We had no choice, felt vulnerable and intimidated, insecure and had panic attack! The worst hotel experience I have ever had. I am quite experienced traveler and this had never happened to me. Since the beginning we cooperated as possible as we could with the situation but since then, we (the victims) were treated as if we were wrong being that but the mistake was totally from the hotel. Even now I'm pretty scared and panicked! We thought about calling the tourist police but we had only a few hours left in the city so we had to give up. It was a case of violence, harassment and mistreatment!