Check was smooth, staff was very polite. The hotel has seen better days and could use some serious renos. Not just cosmetically either. There was loose tiles, ripped carpet, terrible lighting, many dings on the walls throughout the hallways. The room was decenr, not necessarily clean but not dirty either. Many years of wear and tear and same issues as described throughout the hotel. The spa was in the same condition. Cluttered and in need of attention. This once was a 5 star hotel and now would be 2.5 to 3 at best. The evening staff was rude when askrd if they kept toothpaste or other forgotten toiletries behind the front desk, as many other hotels do. We were told to check the vending machine on the 3rd floor. The elevator made all kinds of noises and sounded like it could break down at any moment. The complimentary breakfast was very good.