I recently stayed at this hotel for a weekend trip, and unfortunately, my experience was far from satisfactory. Upon checking in, I was assigned to room 127 by a staff member named Jorge. After a long day of travel and attending a concert, I returned to the hotel around 1AM, only to find that my key cards did not work.
After seeking assistance from another staff member, I was issued a new key, only to discover that another couple was already in my assigned room. This was not only confusing but also alarming, as the individual in the room reacted aggressively upon my entry. Thankfully, after some explanation, the situation was diffused, but it left me and my girlfriend feeling unsafe and uncomfortable.
The staff member on duty acknowledged that there had been a mistake in assigning my room due to the inexperience of the employee, a younger individual named Jorge, who checked me in. While I appreciate the acknowledgment, it did little to alleviate the distress caused by the situation. I was given a new room (room 128), but the experience had already ruined our stay.
To make matters worse, I had personal belongings left in room 127, including clothing, personal hygiene products and a new pair of Ray Ban sunglasses, and despite assurances that they would be retrieved, I never received any follow-up on this matter.
Overall, I was extremely disappointed with my stay. The lack of attention to detail and the resulting chaos made for an uncomfortable experience. I would stay away