Cleanness: bad. There were some litter all around the hotel. I had frogs in a pond inside my villa, which made the external area unusable for my wife. A little annoyed by the fact they make a “save water speech” but use a water hose to clean up the common areas.
Pool: there are 2 pools. Only one close to the beach. This one has less than 20 chairs, which are all occupied by 7:40am. Also, the pool towels are only available at 9am, although the pool is “open” at 7:30am. Great coordination.
Breakfast/Restaurant: ok, nothing special or wrong here
My room: I had the reserved cottage, the room furniture is quite old, the room is very dark and we had the frog situation cited above. Besides that, the room was cleaned everyday and the shower was ok. The safe wasn’t attached to the wall, so keep in mind that someone can literally walk away with your safe.
Staff: not that many English speakers. So if you need assistance you may have to wait for somebody else to arrive and help you.
Hint: the hotel offers you a transfer (boat+taxi/van) to KBV for 1,500bht (couple). There are some travel agents in the streets of Railay that offer the same transfer for 400bht/person. I took the second transfer and everything worked perfectly.