This hotel has a lot of amenities and the staff is really helpful. This is the kind of hotel I recommend for someone who is new to Kazakhstan, as they can help you with directions, businesses nearby, drivers, and you have somewhere to breakfast and dine. The room was clean and traditional aesthetic and we were very comfortable. I do not have any criticism. The location is easy and safe, close to many different attractions and it's easy for Yandex to pick you up if you want to go somewhere further. They do have parking if you have a car, but we did not use it. Playground nearby for your child, and the sauna and fitness center were open even though we did not use it. You can spend the entire day here and be relaxed and feel like you actually enjoyed yourself.
Overall a very reliable home base, I recommend anyone to stay.
The breakfast was OUT OF THIS WORLD. It was amazing, I can't say enough good things about it!!!! It was the best breakfast I've ever had, across America, Asia, and Europe. I'm so glad they continue to maintain a high standard for their breakfast and cooking, as this alone is enough to get me to come back.
I recommend getting their WhatsApp number as they are not reachable by email. Staff comfortably speaks Russian and English.