4/10 - Razoável
14 de abr. de 2025
Unfortunately, not a satisfactory experience
We arrived late on the day and unfortunately there were some misunderstandings with our booking, which is fine. The room smelt like smoke and kept smelling like smoke even if we aired it out. The room had small windows as if we were staying in a basement room so we couldn’t look out and see any view.
We could hear everything outside of the room. At night we could hear people running up and down the stairs and shouting. The bed mattress had blood stains on it which was disgusting.
The spa was probably the best part of the hotel and was clean and had a lovely cleaning lady.
The check out proces was also a bit messy since there only was one receptionist(who was actually nice) and he had to write down and calculate what every one had taken from the minibar… we hadn’t taken anything and just needed a quick check out so it did not help the overall impression..
We did not try the outdoor pool as we came out of season.
Breakfast was boring and the eggs were soggy + there was a cat that kept climbing onto the buffet trying to eat the sausage slices so we kind of lost our appetites.
I would not recommend this place and I would not like to visit again…
Not equivalent to what you would expect from a 4 star hotel.
Sara Mirembe
Sara Mirembe, viagem em família de 5 diárias
Avaliação de hóspede verificada da Hoteis.com
