We made a reservation through Expedia, and upon our arrival, we were informed by the gentleman at the front desk that there were no available rooms. When I inquired about the reservation, Joe, who was assisting at the front desk, became noticeably irate. While we were the ones facing an unfortunate situation, Joe's demeanor was not reflective of professional customer service standards, exhibiting an unsettling level of frustration. After a four-hour drive, it was disheartening to discover that our reserved accommodation was unavailable, and the manner in which this matter was handled was less than satisfactory. It raises concerns about their customer experience, given the distressing encounter we just faced.