4/10 - Razoável
17 de fevereiro de 2025
What a horrible experience we had
This hotel is a disappointment, especially considering its price and the expectations we had. The service at check-in was negligent, and overall, it felt as though the staff didn’t care about us at all. Here are two of our numerous disappointments:
1. We understand that dinner is part of the package and can’t be avoided. However, why should we be limited to just the early dinner seating at 5:30 PM (even though there’s a second seating at 7:30 PM), which affects our other plans? This caused us to miss our dinner without receiving a refund or credit.
2. We know the restaurant serves only a set menu. But both my wife and I are restricted from eating certain dishes—some of which can even be dangerous to us. I was surprised we weren’t asked if we have any allergies or dietary restrictions. I was even more surprised to hear our server’s response to our inquiry about it: “It’s our hotel’s policy NOT to ask our customers if they have any allergies or preferences.”
This statement encapsulates our experience at this hotel. Never again.
Eli
Eli, viagem de 2 diárias
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