6/10 - Bom
17 de fevereiro de 2025
Shivering in the Sierra Foothills
We normally enjoy our stay here because of the hot springs and the 1862 Restaurant. This time, though, we noticed a degrading in the property itself, such as the broken elevator both upon arrival and departure dates. We were on the third floor, so no functional elevator was inconvenient and not good for bad knees. The first night of our stay, our daughter’s room was not heated because the heater was broken and needed a part. It was around 20 degrees outside that night! She didn’t sleep well that night. Maintenance was able to fix the heater the next day and housekeeping did bring extra blankets, after the 1st night. When we checked out we asked to speak to management, but were told that someone would call us once they arrived on their shift. We never received a call. We’ve stayed here many times before and usually have no problem , but this time was definitely disappointing, especially with no call back and therefore no explanation or resolution. I hope they can get back on their feet. We did not enjoy this stay and will move on to explore new places.
Linda
Linda, viagem em família de 3 diárias
Avaliação de hóspede verificada da Hoteis.com
