Turned up after been booked in for about six months, they had me booked in for the day after, their fault, they had imputed data wrong into their system, tried to fob me off with a 1 Star hotel to make up for their mistake, phoned Hotels.com took near on 3 hrs to get sorted with another hotel, sat in a car in 28 degrees heat, dare not move in case I lost phone signal, cost me an extra £85 for different accommodation, it was mine and my partners first night on a tour of Europe, we had just drive over 800km from England, unhappy about the situation doesn’t even come close!!