Both rooms we booked smell very moldy, really unpleasant, air conditioning was old and noisy and smelly, need to wait a long time for hot bath water to come out, on Christmas day there was also a resort wise toilet water issue that run about 2 hours, no toilet flushing during these time in any of the toilets we tried including the guest rooms and lobby toilets. The TV signal was weak and screen freeze very often. The lady at guest service on Dec 22 at 2pm was unpleasant, bossy, over correcting me multiple times for small things like I said there is no availability for one restaurant while she said it is just the time is not best for us, i meant to say there is not suitable time for us but she does not have to seriously corrects me almost like lecturing me. Kids club hours are awkward, it opens maximum 3 hours continuously, in the afternoon it only opens 3-5.