The lady that checked us in was very sweet. Our first morning, my husband went out to the truck to get my toiletries and smoke a cigarette. When he came back in, the lady at the desk was extremely rude. She asked him what the room number was, but he couldn't remember off the top of his head. He showed her the room card instead, she proceeded to tell him he couldn't be in there if he wasn't a guest, grilling him over and over about what room he was in. He told her 'i just walked out of here to my car'. She said 'i never saw you come out of here'. Finally, he just told her "the room is under Emilee Haynie, I don't know the room number, I'm sorry." She didn't apologize, offer any kind of explanation of anything. Zero customer service. Not a good way to treat paying guests. We were there for our daughters color guard competition. Couldn't use the pool or hot tub the whole time because it was full of people living at the hotel our whole stay. The breakfast was terrible. Beds were rock hard. Would not stay again.