6/10 - Bom
15 de dez. de 2025
The hotel itself is very beautiful and the facilities are genuinely excellent. Unfortunately, the internal communication between staff significantly let down what could have been a great stay.
Prior to arrival, I booked and then called to request a cot and a late checkout due to travelling with a baby. I was told both were noted, with a confirmed checkout time of 12pm. When we arrived at the room, there was no cot provided.
Between 11am and 12pm, three separate staff members knocked on our door asking if we were checking out. Each time I explained that we had a baby and had arranged a late checkout. The lack of communication between staff was obvious and disruptive. Due to the repeated interruptions, our baby was woken up, and we ultimately decided to leave earlier than planned.
Additionally, we used a few minibar items that later appeared as additional charges, however this was not clearly explained to us at any point. We also requested an emailed receipt for these charges, which we never received.
While the hotel itself is lovely, the experience overall was frustrating and disappointing. For these reasons, I would be hesitant to stay here again, particularly when travelling with a young family.
Elenie
Elenie, viagem em família de 1 diária
Avaliação de hóspede verificada da Hoteis.com
