To start… the safe was broken, the sliding door to patio lock was broken, no lighting by desk, should have lounge chairs on balcony (swim up), pools should be heated, no hot tubs?
Smoking area was disgusting- obviously neglected- ashtrays never cleaned, garbage everywhere- I felt like a 3rd class citizen!!
I asked for white wine instead of the red that was in our room - never got it.
More blankets and pillows , face cloths and towels would be nice. Need more than one trash can in the room. Need bigger counter space in bathroom- hardly anywhere to put toiletries. No dresser- for draws.
The fact that we never received a proper check in because all you’re interested in is “selling timeshares “. We were bombarded by Claudia immediately “selling” us spa treatments instead of just giving us our key so we could get to our room after 18 hours of traveling to get there!! We came to a Hyatt to vacation and not do business!! Very disingenuous greeting! Bad first impression to say the least.
Service at restaurant (Windows) first night was S L O W!! Portions were null.
So much divisiveness between those paying more to be “preferred” this is pathetic. I’m paying to stay at an all inclusive 5 star resort for a reason and yet felt banned from everything nearby. Restaurants, pools, lounge chairs etc.
Pool music was terrible- felt like I was listening to porn music all day!!! Play something lively and classy!!
How about being able to slide down the slides by your swim up balcony?