The hotel staff was less than helpful upon check-in. Our reservations were incorrect; despite my showing several staff members the Expedia confirmation email. As a result, we were placed in nothing more than a small closet at the end of the hallway.
The desk staff members could have admitted their mistake, however, did everything possible to avoid giving us an acceptable room. Any other hotel would have apologized and given us an upgrade (or descent room).
The hotel is old, dingy, and very worn. The breakfast is marginal. The best hotel staff members were in the restaurant; the chef delivering the hot food was extremely friendly, cheerful, and had a wonderful sense of humor.
Overall, this is a hotel that will give an Expedia member the worst room in the hotel. What a shame considering I most likely paid more than what was advertised on their own website. I have booked many a hotel room on Expedia and received the same level of service as any/all other customers.
In summary, I would never recommend this hotel to anyone. There are many others in the Ballsbridge area to choose from.