Pros: The room layout was nice and roomy with clean sheets, carpet, etc. The breakfast dining area and lobby are very clean. The breakfast was good and the mini waffles are a nice touch. The hallways are wide, well lit and clean.
Cons: Some (not all) of the front desk personnel were lukewarm. The washing machine is located in the hallway next to the ice machines and it looks unclean and very old. The workout facility was out of order and the pool chemicals were clearly off (cloudy water and musty smelling) upon entering the pool area. So, we could not workout nor swim (two things we were really looking forward to doing).
Suggestions: It would help if the refrigerators had small freezer sections for travelers to put their cold packs in for coolers.
There are no hot chocolate packs; no green tea, and no honey for tea. If you provided these, it would help the stay to feel a more upscale.
For a family of five in a suite, the hotel provides very small (micro-sized) shampoo and conditioner - not even enough for one person.
Since we only stayed one night we did not intend to unpack all of our belongings with our own shampoo and conditioner - this was a bit of an inconvenience.
The pull out mattress is very uncomfortable. You can feel every spring. We books suites regularly in other hotels that also have pull out mattresses, but this one by far the least comfortable.