I had a mixed experience. On the positive side, the customer service was excellent—staff were friendly, attentive, and quick to address any concerns. Unfortunately, the room itself was disappointing. There was a strong, unpleasant odor that made my stay uncomfortable. Even more concerning was the presence of mold which raised serious health concerns. While the staff's professionalism was appreciated, the cleanliness and condition of the room left much to be desired. I hope the management takes steps to address these issues for future guests.