We travel extensively and pay attention to reviews before booking. I also read about the amenities to make sure we are getting what we need on our trip.
I had asked for an early checkin and got a notification that it wasn’t possible. Therefore, we did not rush to get there. As we were half way to AZ, we had a new notification that we could have an early check in. By that time we ended up hitting a lot of traffic and wouldn’t get there for an early check in.
Once upon arrival it was incredibly hard finding your location, because there was NO sign outside (as pictured on the virtual concierge)
We drove around for over 40 minutes trying to find the entrance and where to check in. I had issues getting into the door with the code given, which took another 15-20 min before someone that lived there came out. They let us in and wasn’t sure where we were supposed to go.
Having to go up 2 elevators wasn’t very clear on the directions, especially with the fact we were still unsure which door to go through. The second door that led us up to the room gave us an error on the code as well. I again was let in by another person that lived there.
Once I got the keys and we found the parking spot to park in, it wasn’t clear to where the room was from the elevator. We had so many things to bring up, and was on the other side of the property dragging luggage everywhere. The property is nice but not worth the irritation or hassle trying to check in and out —