Hotel portage personnel are in dire need of better training. They need to KNOW that all luggage - with built in wheels - have two handles. One to LIFT the luggage - often used by airport ticket agent to insert the destination tags - and the other to TRANSPORT the luggage to its respective room. More often then not, porters take a short cut and used the Transport handles to LIFT the luggage causing unnecessary damage to the handle. I have seen the porter at your hotel lift my heavy luggage with the wrong handle at least twice! Additionally, ALL twin or double rooms should include TWO Towels per person: One large bath and one smaller one. We were given only the Large bath towel and, in our case, when we checked in, we were only given ONE towel! Given how nippy the weather was, closing the indoor dining room for a conference forced all of us to have breakfast out in the open area early in the morning. Your clients should have priority over corporate interest. In short, better training and more quality control should do the job. Otherwise , our stay was nice.