I was attracted by the "airport shuttle bus" service, so I booked a room, but when I requested this service at check-in, I was told that they did not know if there was a driver available, and in the end I could not find one. I also requested a cab reservation at the same time, but the cab had not arrived either, leaving me with no way to get to the airport at all. If the reservation for the shuttle bus service is separate from the stay and needs to be made in advance, that instruction needs to be more clear.