We were quite excited to stay in Stellenbosch in this hotel, but upon arrival the staff seem to be very disengaged. Nobody helped us with our luggage despite a lot of staff walking past us and the reception lady seeing us caring the luggage knowing we had some more luggage in our car. After a long day exploring the region, we came back to our room and had to find a lot of silverfish in the bathroom and blood on our pillow and sheets on both sides. We couldn't reach reception, as they don't work 24h, after wondering around the grounds, we found someone who was able to contact someone to give us a new room. He quickly showed one of us the room and left us in the pitch black without helping us to move the luggage in the middle of the power outage, which happens every day for a few hours.
Overall this hotel lacks of good service and cleanness. You get shared for everything, even regular water, which seems to be free at every other accommodation. Dinner and breakfast are below average and the whole experience felt more like a motel than a hotel. There are plenty of better options around with good service and food that make you feel like a valued guest rather than being only interested in your money. We tried to talk to the receptionist about our encountered issues and she apologized and talked to the manager but the manager had no intention to talk to us. Terrible experiences.