1) check in: take much longer than average (prepaid online reservation) to get the door key card. And was initially given a room that was occupied! after long walk through the hallway to and back the second time finally get a room that is unoccupied.
This may sound like a harmless mistake due to incompetence; it could cause misunderstanding and be dangerous! imagine in the middle of the night, getting into a stranger's room and the person who had a gun and open fire... the worst thing could happen.
2) The room we settled in was clean.
3) Breakfast Included?? This was pretty much a lie! all they had was water, tea, coffee, orange juice and sliced bread. I don't think you can claim this is breakfast, you can call it light refreshment. There are NO sausage, scramble eggs, milk, yogurt, pancake, or any kind of fruits. Does it really cost that much for this hotel to at least include some cereal and oatmeal?