I had to cancel my stay due to unforeseen circumstances, beyond my control. Despite calling ahead on the day, a day when they weren’t fully booked, they insisted the booking had to be kept, even though they knew I would not be occupying the room for three days. Having escalated my appeal above the hotel management, I eventually got two out of the three days I wasn’t there refunded. But no one at the hotel had any compassion, or compunction about taking £250 for a room that wasn’t going to be used in a hotel that wasn’t fully booked. They still kept £80 of my money. Wouldn’t stay there again. In fact, I hear it’s going out of business as a hotel, which doesn’t surprise me.