Although the location is fantastic, this “resort” is in need of an overhaul. Upon check in, the receptionists manners were questionable and the check in was very cluttered. As we walked to our room the beautiful layout was unkept and I maintained with rust, dust , weeds and clutter all around. We were never able to find any poolside attendant for food or drinks orders or even a towel along the poolside. We had to get our bath towels.
The room was basic, not much of a view, a creaking bed, and a loud AC unit. And the bathroom was odd how the door doubled as the shower door, which did not keep the water in the shower, as the floor would be flooded after any shower. Even tho they had room slippers, there were no bath robes. When we decided to order room service, there was no menu to be found. Took almost an hour to get a menu delivered and another hour for the food to arrive. Food was good, breakfast was decent. Staff had little to no personality, even more customer service. This “resort” need lots of care and help. It has potential to be amazing with its eco surroundings and as environmentally friendly as they are trying to be , they lost track of being guest friendly.