4/10 - Razoável
31 de mar. de 2025
Terrible Service
Visited for a night stay to hike the next day, the TV in the room was not working and had an over all mildew smell. I had my service dog with me and was denied access to the breakfast room the next morning. I was told by staff that my service dog can sit in another room while we eat.... After explaining that he is service and is allowed, the staff member informed me she didn't care and that he wasn't allowed. I proceeded to the main desk to check out. Waited 10 minutes at the checkout desk for a staff member to finally appear from the elevator. Explained the situation of the breakfast room, she proceeded to agree with the staff member. After advising her of my legal rights is when she wanted me to go back to the breakfast room. At this point I was not at all interested in being in the hotel any longer.
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Viagem de 1 diária
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