2/10 - Insatisfatório
5 de novembro de 2024
I am writing to formally address several issues I encountered during my recent stay at your hotel. The main reason we booked the room with the murphy bed, despite it being uncomfortable, was the price. I should note that there are other hotels in this price range, so this is not an unusual or unique offer.
However, I find it unreasonable to request an additional charge due to a malfunction on your end, especially when the extra charge exceeds the price of the room itself. Therefore, we are rejecting your request outright.
Additionally, there was a significant issue upon our arrival. You forget to send us the check-in instructions, which caused us to be stranded outside in the cold for a long time, and we were left with no response, neither by phone nor by email. We wasted over two and a half hours of our brief half-day stay, which was a considerable inconvenience.
Given these issues, I kindly request a refund for the cost of the night we paid for, as we did not receive the service we expected.
Thank you in advance for addressing this matter.
Sincerely,
alina
alina, viagem de 1 diária
Avaliação de hóspede verificada da Hoteis.com
