2/10 - Insatisfatório
12 de abr. de 2025
Dishonest
We called before we booked as we live only 15 miles away . We wanted to know if the pool and hot bub were open . We were to yes to both.
After booking and checking in we notice hot tub was roped off with caution tape . When ask , desk man said it would be up and ready 2 in hours. The hot tub was the ONLY REASON WE WERE PAYING FOR A HOTEL . $90.00 IS EXPENSIVE FOR JUST TOBUSE A HOT TUB.
After 3 and a half hour wait it was not open . It was only at 88° . It would be 10 PM before it was hot enough . Pool and spa close at 10 PM !
THEY OPEN UP AT 9 I THINK IN MORNING BUT CHECK OUT IS 11:00 .
They made us put $100 on hold at checkin though room was already paid for . We told them we wanted our money back . They took hold off the credit card but seriously doubt we will het money back for the room though he said we would . Then he also said Hot tub was up and operational.
We got to this hotel once a year for probably 10 years but yesterday was our last trip . It will never happen again.
Dishonest, deceptive to their customers!
Charles
Charles, viagem de 1 diária
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