Staff are very courteous and helpful and always friendly. I booked a villa with private plunge (small) pool, and it was worth every penny. Clean (although some build-up around the shower door, but not noticeable unless you looked for it), well-appointed (included: four bottles of water daily, bug repellent, shopping basket, robes, slippers). The tub in the bathroom was divine for nightly baths! There's actually also a central pool for anyone in the hotel to enjoy. Location-wise, this is in Seminyak, so yes there is a good amount of traffic, but the villa is on a side street and I felt it was super quiet for sleep each night.