When my wife and I checked in to the Hotel at 15.00, we found the room very cold and the electric wall heater switched off. It took about 30 minutes to learn how to switch on the wall heater. However, the room was still very cold and so at 5.00pm we phoned the hotel reception to request a portable electric heater. The receptionist assured me she would check if one was available and call back, however, this never happened. So we had to endure the low temperature in the room. When we checked out the following day, I made an official complaint. The receptionist seemed disinterested in our plight and said she would report the issue to the hotel housekeeping. However, we did not get an apology. We feel the hotel management should have made some gesture of compensation for our bad experience. To date, we have not received anything.