Booked a double room for son, got twin room, service at front end, Sergio was very good. We went for swim sauna just after checking in, when we got in put on tv my son mentioned there was something up with tv bottom left corner, also I dropped my glass from desk when sorting teas maid, back panel of desk was apart with nails showing. Fed this back to reception with photo as we were going out, very apologetic. We didn't get back until after 11 from meal and cinema. Noticed radiator had some dark red liquid substance on it and there was also hair in the bathroom sink. In room next to us had the floor up most of night with their drunken behaviour. Not going deny someone a good night on Hogmanay however this was carnage. I spoke to people next door to keep it quiet for my son. Ten had to call reception and I believe others had to call too as it got unbearable. Give duty manager get due she was no nonsense and told them any more of their nonsense and they were out. Couldn't sleep at all after that. Went to have a bath at @7 and the water was lukewarm at best. We did hazlehead Park run and had breakfast was bang on, I had the Scottish and my son had eggs Benedict. Muffins a bit tough but a very good dish. Swim sauna excellent as. All staff were excellent however I only ended up having about 4 hours sleep and working tomorrow. Need to speak to chambermaids and facilities in simple routine checks. I've stated loads of times at this hotel and normally excellent. Can do better for 2020