2/10 - Insatisfatório
19 de março de 2025
False advertising, even after I wrote to verify
False advertising, horrible customer service, and no effort to correct the situation.
We are on the road all the time and stay in hotels more than most people. Because we've been working on the road for three months now and driving hundreds of miles most days, we specifically booked this hotel because of its advertised hot tub, paying a higher price for the accommodation than other area hotels in order to treat our backs, sore from all the driving. To make sure the hot tub was working and available, I wrote to the hotel the day before to make sure it was operational and they wrote back to tell me that it was. I did this before the cancellation window closed, just to be sure. When we checked in the next day, they told us the hot tub was not working. I told the clerk that the reason we booked this particular hotel at a higher price than surrounding hotels was specifically for the hot tub. Then I showed them the message that they wrote to me yesterday saying the hot tub was working. The clerk's response was simply "it WAS working yesterday." Wonderful. They told me they'd be happy to cancel my reservation and suggested I find another hotel. As a seasoned traveler, I always book hotels well in advance in order to get the best price and the greatest availability. Here it was 3 o'clock on the day I needed the hotel and I could find nothing comparable to what I thought I was getting at best Western Plus in Richmond Hill Georgia. They offered no partial compensation. Nothing.
Maura
Maura, viagem de negócios de 1 diária
Avaliação de hóspede verificada da Hoteis.com
