My 93-year-old father and I were quite taken aback to find that there was no elevator and he was expected to walk up stairs to get to our room. (When I asked for a room on the first floor, I was accommodated quickly, however, and this I appreciated.) I read a message on the mirror that towels would be replenished every third day. We had been there since Thursday, Sept. 5 and, as of Sunday the next week it had not been done. My dad was upset because the water faucet only had a trickle of water coming out of it. He asked for it to be looked at, and I think it was, but nothing changed. He suspected that it was "rigged" so too much water would not be used. On Wednesday, Sept. 11 (I believe) a woman did ask us if we wanted our room cleaned. I, of course, said yes. I will say that I kept forgetting my room keys and was never questioned when I asked for another one. I'm sure the employees there work hard and are only doing what the corporation asks them to do, so it's not their faults.