The staff is helpful. The hotel is clean and cozy. Very good located near the piers, Fisherman's Wharf in North Beach where we find a large variation of cuisines and boat trips. The super thing is that we always have coffee, tea and snacks in the reception. If you don't like to share bathroom and restrooms, you can overcome it and give it a chance. I mean, they have enough showers and toilets for everyone. As everything in SF, it's an old charm typical house, so that it's pretty common listen to the floor boards creaking when people walk on them, but it's not something intolerant. The neighbor downstairs, Fior d'Italia restaurant, is amazing: great food and wines with a fair price.