When I booked this apartment, it was advertised as a hotel with a virtual front desk. It is NOT a hotel. It is a private apartment complex with dogs, piano teachers, and young people living life. If you need help with something, good luck. Our coffee maker didn't function. The Kasa chatbot told me to fill out an online form. I did and never received a follow-up.
The Good: The apartment was spotless, quiet, and within walking distance of SCU and a few nice restaurants. There is public EV charging in the Retail parking spaces for $0.25/kWH. Charging is free in the SCU garage if you are visiting there. There is a gorgeous rooftop pool with two lap lanes plus a hot tub and loads of space to gather. The linens were soft.
The Bad: The king bed was squeaky - don't sneeze or roll over if you plan to sleep through the night. Accessing the building was complicated (for good reason - they need to protect tenants). But be warned, if you are tired after a long day of travel or not tech-savvy, it can be difficult to get into the building. There is a 7-digit code that must be entered quickly - either have it memorized or have someone read it to you as you enter it, or it will time out. You will have another 4-digit code to access your apartment. After you get in, there is a key card for the elevator and exterior doors. It works well. There is also an app, but it's spotty, so a second card would be better.