Our room was taken by someone else when we got there. We were given another room which was an "upgrade" but it faced the street, did not have a balcony or patio. The hot tub had missing and broken parts. It was a terrible experience. Once we found the 1 person who works her butt off there, she got us into a better room, actually it was our favorite room. She goes above and beyond. She even gave us some truffles. She also gave us 10% off Dinner, but then the hotel closed everything dude to weather (which didnt get bad until much later). We were told we were the only guests. We didn't get to use our discount, we didnt get to relax at all with all the changes. I get rooms like this when I am suffering from Burnout and need to relax and just get away. I was at a conference the week before and really just needed to relax. It was also my Huband's birthday present and it was ruined. Except for our wonderful lady! She is amazing or I would have given all 1 star for this trip, which was quite the opposite review we gave last time. If there are only 2 people in the hotel and you offer add ons, they should still be available to the 2 guests. Im not sure we will ever come back, cause if it snows it closes, its like you have to look forward in the weather to know if they will randomly close everything. This was a waste of 600.00 dollars and that's a shame, we were going to hold events here. I'm the VP for a company, and we wanted to do retreats here and such.