The morning after my first night, I woke to find cockroaches throughout the room, including on my toothbrush. Small round black bugs were found crawling on the nightstand. After showering, I walked on the carpet to retrieve my clothes, only to observe the soles of my feet were black with dirt after.
I was locked out of my room after 10pm on my second night of my stay. No personnel in the office, so called Extended Stay customer service number. Was told personnel would arrive in 10 minutes. Over an hour later, the night clerk arrived. Two other guests needing keys, and a couple requiring a late check in as well.
At my morning checkout, front desk personnel were rude as was the night clerk the night before.
This behavior is totally unacceptable, as was the condition of the room.
I had stayed in this very hotel for a business trip 6 months prior and had a great experience.
So sad that this property has taken a huge fall in room disrepair and disrespect to its guests.