The hotel is amazing.
However our apartment was way too dark and got frustrating! We spent 24 hours mainly lookimg for stuff!
For £400 a night i would expect a kettle milk and maybe a biscuit?
But despite there being tea and coffee you had to request these.
Bit ridiculous.
On checkout we left our bags to collect later.
Went to collect to find butler was only one with key...... and he was away somewhere. Had to wait 20 minutes for bags. Bit fraught when you have a flight to catch.
Lastly..... 3 bottles in shower. Great quality bodywash, shampoo.... oh and bodywash. No conditioner. Again for 5 star that should be a given. Tiny niggles.... so close to perfect. And i would stay again.
There is a 5% " butler" charge which i declined to pay.
Had there been a kettle/ milk there we woukd never have used one abd just to add it is more than a bit cheeky.
As i said, great concept, quirky, amazing bed, a lot of thought gone into lovely details...... almost perfect but for £400 should be perfect.