We travel with our well trained, house trained dog. Because we have a dog were were put in a substandard room, IN THE BASEMENT. It had absolutely no view, the window looked into the uncarpeted hallway. The hallway was loud, echoed and across the hall from the laundry room. So when the house keepers were doing laundry it was very noisy. The big plastic tubs they rolled dirty laundry into the laundry room were loud and the hall floor was always wet. The room was very small. We were visiting family and because of the cramped size of the room, we could not have them stop by. The room was 'clean' per say, but...the hotel was roach infested. Thankfully we didn't have any follow us home! But it was very disconcerting to open the cabinet where the mini fridge was and have a roach skitter across the shelf above or the inside of the cabinet door. Which also ment that we could not completely upack for our week long stay. Everything had to be kept zipped and sealed to avoid the roaches getting in. When I complained about the basement level room, I was told that because of the dog it was SC law that they could not ride the elevator(not true). And we noticed other guests with dogs had rooms on the 'ground' level with small patios, so the dog could be outside at times. We had to pay a cash deposit, but when we checked out the clerk didn’t have access to the safe. We were told it would be mailed in a check to us. It took more than a week to contact the person who mails the check.