The staff was excellent in all regards. The concierge spoke English well enough to accommodate our every need. Seriously, my elderly father and I asked for a lot, and they took care of it. We needed cash, they got it with no charge, we needed ibuprofen or oxygen, they got it for cost. At least what we would pay at the pharmacy in LaPaz. We needed to ride the Gondola, they gave us their pass. When we arrived by taxi, they open the doors for us, we handed them the taxi fare and they paid the driver to make sure we didn’t get ripped off. Every time. The hotel room is just like the pictures and SUPER clean, I checked it with my high end black light. The hotel is far from downtown, but 4-5 blocks away from the gondola. There are paxis galore, in case you are worried about tour pickups. Everything is a hike in La Paz but taxi or gondola is cheap.
Our Titicaca tour fell through and the hotel arranged an even better private one, with Seagull Travel, that was first class all the way, for $200 bucks less. The tour was customized to our archeological interests, and our English speaking guide even took us by boat to the best little museum in Pata Patani to see an amazing mummy with an absolutely mind blowing elongated skull.
After drinking from the eternal fountains of youth, health, and wisdom on the Island of the sun, I can say with absolute certainty, we both recommend Casa Blanca Suites.